Jasmine E.

JASMINE ENGLAND
• Highly motivated, compassionate, and versatile professional, equipped with exceptional leadership capabilities complemented with comprehensive experience and strong educational foundation in customer relations and communication.
• Dedicated employee and researcher with a strong commitment to serving people.
• Skilled at building community support, key coalitions, and strategic interagency partnerships. Backed by strengths in program, personnel, and case management.
• Equipped with strong consultative and investigative skills; capable of evaluating and reporting, and planning.
• Accustomed to collaborating with diverse levels of individuals including but not limited to clients with medical issues, mental health conditions, clients experiencing grief and loss, severe trauma history, domestic abuse, and chemical dependency issues.
SKILLS
• Culturally competent
• Advocacy
• Critical thinking
• Written communication
• Microsoft Office Technology
• Advance Technology
• Trainer
• Training Material Facilitator
• Educator • Active listening
• Empathy
• Organization
• Verbal communication
• Crisis line intervention
• Epic
• Epic trainer
• Mentor

EXPERIENCE
MAY 2021 – PRESENT
CUSTOMER RELATIONS SPECIALIST, EXACT SCIENCES, REDWOOD CITY, CA
• Inbound calls and strategic project planning to meet department ABR percentage goals.
• Outbound calls for missing data and follow-up with clients as needed.
• Triage cases to the appropriate team.
• Provide new physician outreach calls to new accounts and order providers regarding our products.
• Perform daily quality control checks on all sample accessioning requisitions prior to report generation and work with the Clinical Laboratory Scientists to ensure the highest level of quality care regarding patient samples and requisitions.
• Participate in sales administration and operations as needed by working with departments such as the sales team, customer success team, leadership and management, billing team, and histotechnologists.
• Assist in building on existing customer base by providing the highest level of customer services and support.
• New hire training including training plan development and execution of successful new hire training for the customer service department.
• Queue training
• Queue management
• Process improvements based on statistical data
• Pathology report reading and assessment
• Conducting ongoing needs based assessments for clients and employees and being a voice in management meetings to advocate for change.
• Community Committee – inclusion, diversity, grant approval, outreach work
• Engagement Committee – staff inclusion, diversity, employee engagement
• Mentorship program
MARCH 2019 – MAY 2021
PROFESSIONAL PRIVATE NANNY, YANKE FAMILY, MADISON, WI
• Care for three children, boy (8), boy (4), girl (18 months).
• Homeschool both the 8-year-old and 4-year-old during COVID-19 pandemic.
• Prepare and serve age appropriate and balanced meals.
• Organize fun and educational games, read storybooks that increased children’s’ interest in story time and plan outdoor activities such as walking to the local park.
• Managed, organized, and implemented teamwork with the parents to keep the family running.
JULY 2020 – DECEMBER 2020
PARENT TO CHILD SPECIALIST INTERN, CANOPY CENTER, MADISON, WI
• Facilitate supervised visits between biological parents and their children, ordered by the county and courts to participate in supervised visits.
• Write out case notes following supervised visit and communicate the outcome of the visits with social workers, lawyers, and the courts.
• Create a planned change process for clients and track their development and goal attainment.
• Provide a safe and stable environment for the nourishment and development of healthy relationships.
• Mandated reporter.
• Expand my knowledge with frequent research and implementation of projects and web development such as “Let’s Talk About Race”- a project/program I developed to teach anti-racism and provide resources for children and families.
MAY 2018 – MAY 2019
SUBSTITUTE CHILD CARE SPECIALIST, THE RESPITE CENTER, MADISON, WI
• Familiarize myself with case files to provide the best care and assurance for families and children.
• Engage with children in meaningful and age appropriate activities through on-on-one and group interactions.
• Provide for the physical and emotional well-being of children by feeding, bathing, and listening to their needs.
• Report findings during visits through case notes and observations.
• Crisis intervention.
• Communicate with parents and caregivers, staff, program supervisor, and visitors.
MARCH 2017 – SEPTEMBER 2017
CRISIS LINE WORKER, THE CANOPY CENTER, MADISON, WI
• Provided crisis response via text and phone calls for people in mental health or domestic violence situations
• Collaborated with local agencies, law enforcement, and programs to assist with helpful resources for clients
• Utilized a code book for escalation purposes

SEPTEMBER 2016 – MARCH 2019
PATIENT CARE REPRESENTATIVE: GASTROENTEROLOGY, GENERAL SURGERY, PEDIATRIC SURGERY, WEIGHT MANAGEMENT, SSM HEALTH, MADISON, WI
• Screen new hires and help with hiring
• Accurately gather information from clients, documentations, and insurance authorizations.
• Front desk lead: direct staff, plan meetings, send out updates, manage staffing requests, manage front desk, communicate department leads with local, state, and international departments.
• Timekeeper and elevated Smartsquare user: approval of timecards and paid time off requests.
• Epic Superuser: epic program expert. Assist staff in troubleshooting, attend meetings, and create tip sheets.
• Front desk trainer: onboard all new employees for front desk. Create training documents, learning packets, binders, and spreadsheets of training materials.
• Medical scribe: assist general surgery in scribing for surgeons.
• Supply ordering.
• Project assistant.
OCTOBER 2015 – MARCH 2016
NURSERY ATTENDANT, FIRST PRESBYTERIAN CHURCH, EAU CLAIRE, WI
OCTOBER 2015 – MARCH 2016
OFFICE ASSISTANT, UW- EAU CLAIRE RECREATION OFFICE, EAU CLAIRE, WI
MARCH 2014 – JULY 2015
CUSTOMER SERVICE, WALGREENS, OREGON, WI
EDUCATION
DECEMBER 2020
BACHELOR SOCIAL WORK, INDIANA WESLEYAN UNIVERSITY
• Graduated with a 3.9 GPA, summa cum laude.
JUNE 2015
HIGH SCHOOL DIPLOMA, OREGON HIGH SCHOOL

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